Role Intro
Picture yourself up in the clouds, where every day feels like a new adventure!
Join us as a Cabin Crew Member at TUI Airways part of one of the world’s leading tourism groups. With 16 cruise ships, over 400 hotels, 130 airplanes, 1,200 retail stores, and 180 destinations, TUI stands as a global leader in tourism. As a Cabin Crew Member at TUI, your role is to ensure that every customer’s journey is safe, comfortable, and enjoyable.
About the Job
Safety First
As a Cabin Crew Member and ambassador for TUI, your top priority is the safety of our customers. You will consistently uphold TUI’s safety, service, and uniform standards. From pre-flight checks to emergency drills, you’re prepared to handle any situation calmly and confidently, including unexpected events that require quick thinking and decisive action. Your extensive training in first aid and safety procedures ensures you’re always ready to guide customers and provide crucial assistance. We will provide you with an iPad which you will use to stay up-to-date on safety & emergency procedures and ensure a secure, premium experience for our customers on board.
Customer Experience Expert
At TUI you are a ‘Maker of happy‘, you’re the friendly face greeting customers, helping them find their seats, and ensuring their comfort. You’ll quickly build connections with customers and colleagues in a professional yet friendly manner. With a smile, you’ll go above and beyond, to create memorable and enjoyable experiences on every flight, adapting to changing situations and caring for our customers’ needs.
Collaboration Champion
You’ll thrive on teamwork, whether interacting with customers, working alongside your TUI colleagues on board, or collaborating with the wider TUI team and partners. Our TUI Airline Spirit themes of Transparency, Innovation, Diversity and Community supports how we move forward as one collaborative TUI Airline community, and by harnessing our TUI Airline Spirit we aim to create something special, a place where everyone can be authentic, be their best-selves and feel proud to belong. In unexpected situations, you remain flexible and confident, adjusting to roster changes, working with new colleagues, and supporting your team to ensure smooth operations and a safe, enjoyable flight for all.
About You
If this opportunity excites you, simply ensure you meet the following requirements – we look forward to receiving your application!
• You’re 18 years of age by the 31st January 2025
• You’re able to reach a height of 6ft.2” or 1.89 m, bare feet flat on the floor
• Able to perform all regulatory duties including being able to sit and fully fasten an aircraft over-shoulder jump seat harness
• You’re able to swim at least 25 meters
• You’re willing to undertake Psychoactive Testing and obtain a Cabin Crew Medical throughout employment
• You’re willing to vaccinate according to WHO (World Health Organisation) vaccination recommendation
• You can understand, speak and write good English equivalent to CEFR B2 or ILR L3
• Able to work shifts across a 24/7 flight programme and be able to report in uniform at base in 90 minutes
• Hold an UK or Irish Passport (UK bases) or an Irish or EU Passport (Dublin base) without restrictions and with a minimum validity of 6 months.
• Able to obtain and maintain a background check according national law
In addition to these requirements, we’re looking for new colleagues with:
• An enduring positive attitude
• Skilled in customer service with a strong service mind-set and a passion for sales, previous experience in a customer focused role is desirable
• Excellent communication skills, with the ability to interact with both customers and colleagues, while being aware of cultural differences
• The ability to assess situations, identify solutions, and make sound decisions as a team in a confident manner
• Somebody who puts safety and customers at the heart of what they do
• Tech savvy and confident to utilise a company iPad
• An understanding that due to the dynamic nature of our business, we cannot guarantee specific leave during the first year of the contract or during peak season.
• Ready and able to complete thorough training that covers Safety & Emergency procedures, First Aid, and Service & Commercial skills
Join our team and unlock a world of perks designed to enhance both your professional and personal life:
• Unlock access to exclusive global travel deals, holiday discounts, and a range of extra perks as part of the TUI family
• Receive a complimentary uniform and work-related airport parking, making your workday hassle-free
• Enjoy free in-house training delivered by passionate, experienced instructors in a vibrant and inspiring atmosphere
• Benefit from a competitive salary
• Enjoy the excitement of working with different teams and meeting new colleagues every day.
Your Training
Watch the video below to hear insights into our Cabin Crew Training course.
Please note that all applications will be screened after successful completion of the online assessments, and prior to being invited to an assessment centre.
If you require any further information regarding this opportunity, please email us.
Frequently Asked Questions
All of our roles are advertised on our careers website where you’ll be able to view the full job description and apply.
If you already have a TUI account and can’t remember your login details, please use the ‘forgotten password’ prompt on the login page. Your password will then be emailed to you. Please ensure you’re using the ‘log in’ button and not the ‘new user’ button.
Also, if you have another email address that you may have used to previously apply for one of our vacancies, we’d suggest trying that one too via the forgotton password link. Please allow 24 hours for your password reset to be emailed to you.
For this role, you’ll not be required to upload a CV as part of your online application.
To be eligible to apply for a Cabin Crew position, there are certain requirements that you must meet. To bring alive some of the below requirements, click here to watch a short video which will demonstrate the requirements in greater detail.
• Age: 18 years of age by the 31st January 2025
• Reach: Able to reach a height of 6ft.2” or 1.89 m, bare feet flat on the floor
• Fit to Operate: Able to perform all regulatory duties including being able to sit and fully fasten an aircraft over-shoulder jump seat harness
• Swimming: Able to swim at least 25 meters
• Testing for Psychoactive Substances (Drug & Alcohol): Willing to undertake Psychoactive Testing and obtain a Cabin Crew Medical throughout employment
• Vaccinations: Willing to vaccinate according to WHO (World Health Organisation) vaccination recommendation
• Education: You can understand, speak and write good English equivalent to CEFR B2 or ILR L3
• Reporting for duty: Able to work shifts across a 24/7 flight programme and be able to report in uniform at base in 90 minutes
• Passport: Hold an UK or Irish Passport (UK bases) or an Irish or EU Passport (Dublin base) without restrictions and with a minimum validity of 6 months
• Background checks: Able to obtain and maintain a background check according national law
• Medical: Obtain a cabin crew Medical Report carried out by an approved Aeromedical Examiner, at your own cost before your training commences
• Right to Work: Have the Right to Work in the UK or Ireland (If applying for Dublin)
• Uniform Guidelines: You’ll be required to follow local uniform guidelines
• Training: You’ll complete an intensive training course of approx. 4-6 weeks. Passing this course is a requirement prior to starting in role, you’ll be required to pass a combination of practical and theory exams.
• Able to obtain a full and valid Airside ID to be able to operate as Cabin Crew. For this you will need to obtain the following at your own cost:
1. Any Overseas Criminal Record Check’s
2. UK Disclosure Barring Service (DBS) Check or Garda Vetting Check (GVC) if applying for Dublin
3. Cabin Crew Medical Report carried out by an approved Aeromedical Examiner
To be eligible to apply for a UK&I Cabin Crew position, you must have the right to live and work in the UK or Ireland (if applying for Dublin) without any restrictions.
All of our available opportunities are listed on our careers website. If you can’t find a specific base listed, then it means that we’re not recruiting for that base or location.
You can only apply for one base, so please apply for your first choice. Should you apply for multiple bases then we’ll be unable to process your applications.
All our Cabin Crew positions are seasonal and are initially offered on a 6/7-month fixed term basis.
If successful, our Cabin Crew training courses are held from February onwards. Should you be successful and offered a position, you’ll be allocated to a training course based on recruitment and operational needs at the time, therefore you must be available from February until the end of October.
Our Cabin Crew training courses are typically held in February through to May, depending on operational requirements. All courses are full time and run for approximately four to six weeks. The duration of your training course will be dependable on training requirements at the time. We’re unable to accommodate alternative start dates.
If your circumstances mean that you’re unable to commit to a February start date, then we’d encourage you to apply for our next recruitment campaign. Please note in advance, we’re unable to keep applications on hold for future recruitment campaigns, please consider this before applying.
You’ll be joining us during the summer and as a holiday airline, this is our busiest time. We want to be open and transparent with all our applicants and unfortunately, we’re unable to guarantee any existing annual leave requests, regardless of duration.
During your first contract, annual leave will be allocated to you by our Crew Rostering Team.
TUI Airways operates short, mid and long haul sectors. The routes you’ll operate will depend on the flying programme at the base you operate out of and the aircraft type that you’re trained on
If you’ve applied for a role with us, then the majority of our emails will come from our Airline Recruitment Inbox. You will occassionally recieve emails from TUI People too, which is our Application Tracking System.
Please add the following email addresses to your email contacts: airline.recruitment@tui.com and no-reply@tuipeople.com to ensure these are visible in your inbox and not treated as spam.
Cabin Crew Online Assessments
If you’re eligible to proceed with the role of Cabin Crew, you should receive an email within 24 hours after applying inviting you to access your candidate portal and complete the About You section followed by the online assessments. If you haven’t received this, please check your spam folders. After 24 hours, if you’ve still not received a link please contact airline.recruitment@tui.com.
If you’re experiencing technical issues with your online assessments, you should firstly review our technical help page by clicking here.
If you’re unable to resolve your issue, then please contact airline.recruitment@tui.com.
Please contact our Talent Acquisition Team at the earliest opportunity by emailing airline.recuitment@tui.com.
If you’re unsuccessful for one of our bases, then we’re not able to accept further applications for other bases during the same recruitment campaign. Unsuccessful applicants must wait until the following year’s campaign to reapply.
Yes, all candidates regardless of the outcome of the online assessment will receive a feedback report. The feedback report will detail your strengths and development opportunities based on the answers you gave during the online assessment.
Cabin Crew Assessment Centre
On successful completion of our online assessment, and after your application has been screened, you’ll be invited to attend a half day assessment centre. Our assessment centres will be held virtually, we’d reccoment using a PC or laptop device. However you can also join using a smartphone or ipad/tablet.
Full details on how to prepare will be provided ahead of the assessment centre.
If you’ve successfully completed the online tests, you’re now one step away from attending a TUI Cabin Crew Assessment Centre. Your application will now be screened by our Admin Team to ensure you meet the eligibility criteria for the role.
If your application meets our criteria, you’ll be emailed a link to book yourself onto a TUI Cabin Crew Assessment Centre. Dates are limited and we’d recommend that you book onto the earliest conavenient date.
Please don’t worry if there are no dates available, this means that current Assessment Centres are fully booked. Please keep reviewing the website for further dates to be loaded.
For successful candidates, we take a staggered approach when inviting candidates to book their virtual assessment. We will keep you updated via email if your application is placed on hold, please monitor your inbox for any updates we send you.
Full details of what to do at the Assessment Centre will be provided in your invitation email.
Please keep your attestation safe, should this be required then we’ll provide further information during the recruitment process.
Cabin Crew Talent Pool
If you’re successful at one of our Assessment Centres, you’ll be placed into our Cabin Crew Talent Pool. Reaching this stage means your skills and behaviours have matched our selection criteria and you’ve shown real passion for the role of Cabin Crew – you’re now only one step away from joining the TUI Team.
You’ll remain in our Cabin Crew Talent Pool whilst we finalise our airport base requirements; our offers are made in line with business needs which means that some bases and candidates may receive offers before others.
We’ll keep in touch when you reach this stage.
We want to be open, honest and transparent about our offer process. On occasion our base requirements do change, which may result in you not receiving an offer. If you don’t receive an offer for this season, you would be required to reapply when we launch our next Cabin Crew Recruitment Campaign.
Once you’ve been offered a start date, we’ll put you in touch with our Referencing Team who’ll make sure you complete all the relevant documents and are ready to start with us. During this time, we’ll carry out a full five-year reference check.
We’ll also ask you to obtain a valid UK Disclosure Barring Service (DBS) Check Certificate or Guarda Vetting Check (GVC) if applying for Dublin, a valid Cabin Crew Medical Report carried out by an approved Aeromedical Examiner, and any Overseas Criminal Record Check (CRC) Certificates that you require. We’ll instruct you when to obtain these certificates so please wait for further instructions from us.
Applicants that have been overseas for six continuous months or more in the last five years will be required to obtain an Overseas Criminal Record Check (CRC) Certificate from each of the relevant countries.
When completing your five-year referencing history, it’s essential that your employment start dates, and employment end dates are correct. To ensure that you have up to date and accurate referencing information, you’ll be required to obtain a copy of your five-year referencing history from HRMC.
Full information will be provided should you be successful in receiving an offer.
Our Cabin Crew training courses are full time and run for approximately 4-6 weeks. During the course you will learn about health and safety, where there will be both practical and theory elements, along with regular exams that need to be passed to a high standard. There will be early starts, late finishes and you will be required to study in your spare time.
Uniform Guidelines
We encourage our Cabin Crew colleagues to be themselves, as they are at the heart of our brand. We have a gender neutral uniform policy, where we offer flexibility, and encourage a diverse and inclusive culture.
Full details of our TUI Cabin Crew uniform poilcy will be shared during the training course, but if you have any specific questions, please contact us: Airline.Recruitment@tui.com
Cabin Crew colleagues are welcome to have visible tattoos, however if they are on the neck or face, they will need to be covered. This is also the case if your tattoo could be deemed offensive in any way. In this case, camouflage make-up or plasters can be used.