Welcome to your TUI Contact Centre Assessment
This assessment has been designed to measure some of the key attributes that are important when working in a Contact Centre role here at TUI.
Please allow approximately 30-60 minutes to complete the assessment. We’ve included some practice questions and further instructions to help guide you through. The assessment can be completed on a mobile, tablet or desktop in a comfortable environment of your choice.
If you think you might require additional support or any adjustments to complete this online assessment, then please contact us at candidates.tuimm@tui.com.
What to expect
This assessment is split into six components. Please complete each section as quickly and as accurately as you can.
Biographical Questions
A few questions to monitor equality and ensure the assessment is fair for everyone. Answering these questions is completely optional. Your data will be treated confidentially and will not form part of the recruitment process in any way or be visible to anyone involved in the selection process.
Day in a Life of an Agent
This video will help you to understand what the job is about and will provide you with valuable information about tasks and responsibilities. Please watch it carefully.
Situational Judgement
You’ll be asked to provide a response to several scenario-based questions which may feature in your day-to-day role as a Contact Centre Agent.
Personality Questionnaire
The personality questionnaire contains a series of questions to help understand your preferred style at work.
Motivational Questionnaire
The motivational questionnaire contains a series of questions to help understand your intrinsic and extrinsic motivational factors.
Language Test
The test will evaluate your level of the Language needed for the job role you applied for. Here at TUI the language to communicate with each other is English. We will evaluate your level of English either via test or interview stage.
Hints & Tips
- Practice questions and further instructions on how to complete them are included before you start each section, please ensure you read these carefully.
- Once you’ve clicked ‘go‘, you won’t be able to return to the previous page.
- You can complete the different sections of the assessment in any order, however, please ensure you complete all sections.