Your Online Assessment

WELCOME TO YOUR TUI CONTACT CENTRE ASSESSMENT

This assessment has been designed to measure some of the key attributes that are important when working in a Contact Centre role here at TUI.

Please allow approximately 30-60 minutes to complete the assessment. We’ve included some practice questions and further instructions to help guide you through.

The assessment can be completed on a mobile, tablet or desktop in a comfortable environment of your choice.

If you think you might require additional support or any adjustments to complete this online assessment, then please contact us at candidates.tuimm@tui.com   

WHAT TO EXPECT

This assessment is split into five components. Please complete each section as quickly and as accurately as you can.  

The different components are as follows:

A DAY IN A LIFE OF AN AGENT – VIDEO 

This video will help you to understand what the job is about and will provide you with valuable information about tasks and responsibilities. Please watch it carefully.

ABOUT THE JOB  

Here you’ll find additional information about your daily tasks as an agent, and an overview of profiles within our contact centre family.

TUI Reps on a beach arm in arm waving at a plane about to go overhead.

ABOUT YOU 

A few questions to monitor equality and ensure the assessment is fair for everyone. Answering these questions is completely optional. Your data will be treated confidentially and will not form part of the recruitment process in any way or be visible to anyone involved in the selection process. 

ASSESSMENT ACTIVITIES 

Situational Judgement Test (SJT)   

You’ll be asked to provide a response to several scenario-based questions that may feature in your day-to-day role as a TUI Contact Centre Agent. 

Personality Questionnaire  

The personality questionnaire contains a series of questions to help understand your preferred style at work. 

Language Test

Here at TUI, we are proud to offer our guest 24/7 service in their native language. During the language test, you will be tested on the level of the language you have applied for.

4 Reiseleiter spazieren in Uniform barfuß am Strand entlang

HINTS & TIPS 

  • Practice questions and further instructions on how to complete each assessment are included before you start each section; please ensure you read these carefully.
  • Once you’ve clicked ‘go’, you won’t be able to return to the previous page.