ABOUT THE JOB
In this section you’ll be able to find more information about the job to give you an even better understanding of what to expect when working for TUI in the Contact Centre.
You’ve heard from our Team about the type of things you’ll be doing on a day-to-day basis, and you can find out more by downloading the full Job Description below.
TUI CONTACT CENTRE AGENT
- When guests contact us 24/7 from around the world on holiday – you will be the one to listen and respond using modern technology.
- You will proactively resolve any complaints from our guests using your fantastic people skills to make them happy.
- You will also successfully collaborate with other TUI departments daily.
- All of this will offer you a fantastic opportunity to grow quickly with market leading training and support to help you achieve your goals .
TUI EXCURSIONS CUSTOMER SERVICE AGENT
- When guests contact us related to our Trips & Activities booked through our digital channels – you will be the one to listen and respond
- You will also guide our guests and travel agencies through our online booking systems
- A key part you play is to collaborate with our suppliers and your Destination Management colleagues to resolve issues quickly and efficiently.
- With each guest contact you have it will soon become clear – it really is you that can make a difference and help our guests to smile.
USEFUL DOCUMENTS
You can also find some useful information around the types of contracts we offer and general Terms and Conditions here.
As well as a full job description here.
We encourage you to download these documents for your own convenience as they will be useful to prepare you for your upcoming recruitment journey.