About the Job

ROLE INTRO

Picture yourself up in the clouds, where every day feels like a new adventure!

Join us as a Cabin Crew Member at TUIfly Nordics, part of one of the world’s leading tourism groups. With 16 cruise ships, over 400 hotels, 130 airplanes, 1,200 retail stores, and 180 destinations, TUI stands as a global leader in tourism. As a Cabin Crew Member at TUI, your role is to ensure that every customer’s journey is safe, comfortable, and enjoyable. 

ABOUT THE JOB

Safety First

As a Cabin Crew Member and ambassador for TUI, your top priority is the safety of our customers. You will consistently uphold TUI’s safety, service, and uniform standards. From pre-flight checks to emergency drills, you’re prepared to handle any situation calmly and confidently, including unexpected events that require quick thinking and decisive action. Your extensive training in first aid and safety procedures ensures you’re always ready to guide customers and provide crucial assistance. We will provide you with an iPad which you will use to stay up-to-date on safety & emergency procedures and ensure a secure, premium experience for our customers on board. 

Customer Experience Expert  

At TUI you are a ‘Maker of happy‘, you’re the friendly face greeting customers, helping them find their seats, and ensuring their comfort. You’ll quickly build connections with customers and colleagues in a professional yet friendly manner. With a smile, you’ll go above and beyond, to create memorable and enjoyable experiences on every flight, adapting to changing situations and caring for our customers’ needs. 

Collaboration Champion

You’ll thrive on teamwork, whether interacting with customers, working alongside your TUI colleagues on board, or collaborating with the wider TUI team and partners. Our TUI Airline Spirit themes of Transparency, Innovation, Diversity and Community supports how we move forward as one collaborative TUI Airline community, and by harnessing our TUI Airline Spirit we aim to create something special, a place where everyone can be authentic, be their best-selves and feel proud to belong. In unexpected situations, you remain flexible and confident, adjusting to roster changes, working with new colleagues, and supporting your team to ensure smooth operations and a safe, enjoyable flight for all.   

ABOUT YOU

  1. An enduring positive attitude 
  2. Skilled in customer service with a strong service mind-set and a passion for sales, previous experience in a customer focused role is desirable 
  3. Excellent communication skills, with the ability to interact with both customers and colleagues, while being aware of cultural differences 
  4. The ability to assess situations, identify solutions, and make sound decisions as a team in a confident manner 
  5. Somebody who puts safety and customers at the heart of what they do 
  6. Tech savvy and confident to utilise a company iPad  
  7. An understanding that due to the dynamic nature of our business, we cannot guarantee specific leave during the first year of the contract or during peak season. 
  8. Ready and able to complete thorough training that covers Safety & Emergency procedures, First Aid, and Service & Commercial skills.

ROLE REQUIREMENTS:

  1. You’re 18 years of age on the first day of your new entrant course 
  2. You’re able to reach a height of 6ft.2” or 1.89 m, bare feet flat on the floor  
  3. Able to perform all regulatory duties including being able to sit and fully fasten an aircraft over-shoulder jump seat harness 
  4. You’re able to swim at least 25 meters 
  5. You’re willing to undertake Psychoactive Testing and a Cabin Crew Medical throughout employment 
  6. You´re willing to vaccinate according to WHO (World Health Organisation) vaccination recommendation 
  7. You can understand, speak and write good Swedish and English equivalent to CEFR B2 or ILR L3 
  8. Able to work shifts across a 24/7 flight programme and be able to report in uniform at your homebase Airport within 90 minutes. 
  9. Hold a Swedish or EU passport without restrictions and with a minimum validity of 6 months.  
  10. Able to obtain and maintain a background check according national law 

Please note that all applications will be screened after successful completion of the online assessments, and prior to being invited to an assessment centre.

If you require any further information regarding this opportunity, please contact cabincrewcareers@tui.se.

Frequently Asked Questions

All of our roles are advertised on our careers website where you’ll be able to view the full job description and apply.

If you already have a TUI account and can’t remember your login details, please use the ‘forgotten password’ prompt on the login page. Your password will then be emailed to you. Please ensure you’re using the ‘log in’ button and not the ‘new user’ button. Also is you have another email address that you may have used to previously apply for one of our vacancies we would suggest trying that one too, via the forgotten password link. Please give 24 hours for your password reset to be emailed to you.

For this role, you’ll not be required to upload a CV as part of your online application.

To be eligible to apply for a Cabin Crew position, there are certain requirements that you must meet. To bring alive some of the below requirements, click here to watch a short video which will demonstrate the requirements in greater detail.

  • Age: 18 years of age on 1st of October 2025. This will be checked as part of the recruitment process.
  • Reach: Able to reach to a minimum height of 189cm (without shoes on).
  • Education: Fluent in English, both spoken and written.
  • Education: Fluent in Swedish, both spoken and written.
  • Medical: Obtain a cabin crew Medical and Drugs and Alcohol carried out by an approved Aeromedical Examiner, at your own cost before your training commences*
  • Travel Time to Base: Live within 90 minutes (1 and a half hours) of your allocated airport base.
  • Swimming: Able to swim 25 meters unaided.
  • Right to Work: Have the Right to Work in Sweden.
  • Passport: Hold a valid Swedish or EU passport, with a minimum validity of 6 months, which permits you to travel freely worldwide.
  • Uniform Guidelines: You’ll be required to follow local uniform guidelines.
  • Fit to operate: You’ll be required to operate in line with all regulatory and company requirements tasks relevant to the role of Cabin Crew
  • Able to obtain a full and valid Airside ID to be able to operate as Cabin Crew; For this you will need to obtain the following at your own cost:
  1. EASA Cabin Crew Medical and Drug & Alcohol Test carried out by an approved Aeromedical Examiner
  2. Any Overseas Criminal Record Check’s

*You are personally responsible for booking and providing TUIfly Nordic with an EASA Medical Certificate and Drugs & Alcohol test results.
You are responsible for the payment of medical examination and drug/alcohol tests. Upon successful completion of the course and employment, TUIfly Nordic will reimburse half of the cost for your medical and drug & alcohol tests, which can be expensed once you join. The UK medical examination is booked and provided by TUIfly Nordic.

  • Training: You’ll complete a 5 week training course. Passing this course is a requirement prior to starting in role, where you’ll be required to pass a combination of practical and theory exams.

TUI will instruct you when you need to obtain the EASA Cabin Crew Medical and Drug & Alcohol Test.

Candidates may find approved aviation medical examiners at the Transportstyrelsen (Swedish Transport Agency). At the Swedish Transport Agency you will find approved flight doctors who can carry out the medical examinations that we require in order to work as cabin crew at TUIfly Nordic. TUI recommends Falck and Hertziakliniken.

To be eligible to apply for a TUIfly Nordic Cabin Crew position, you must have the right to live and work in Sweden without any restrictions.

All of our available opportunities are listed on our careers website. If you can’t find a specific base listed, then it means that we’re not recruiting for that base or location.

You can only apply for one base, so please apply for your first choice. Should you apply for multiple bases then we’ll be unable to process your applications.

Collective agreement-based fixed-term employment with employment rate 100%

If successful, our Cabin Crew training courses are held from October-November. Should you be successful and offered a position, you’ll be allocated to a training course based on recruitment and operational needs at the time, therefore you must be available from late October until 30th April 2026.

Our Cabin Crew training courses are typically held from the end of October-Early November, depending on operational requirements. All courses are full time and run for approximately 5 weeks. The duration of your training course will be dependable on training requirements at the time. We’re unable to accommodate alternative start dates.

If your circumstances mean you’re unable to commit to a October/November start date, then we’d encourage you to apply for our next recruitment campaign. Please note in advance, we’re unable to keep applications on hold for future recruitment campaigns, please consider this before applying.

You’ll be joining us during our busiest holiday season in the Nordics. We want to be open and transparent with all our applicants and unfortunately, we’re unable to guarantee any existing annual leave requests. Unpaid holiday may be granted if the operation allows. You’ll be able to request this only after your employment has started.

All new Cabin Crew will operate routes in our short, medium and long-haul sectors. The routes you’ll operate will depend on the flying programme at the base you operate out of.

If you’ve applied for a role with us, then the majority of our emails will come from our Cabin Crew Careers Inbox. You will occassionally recieve emails from TUI People too, which is our Application Tracking System.

Please add the following email addresses to your email contacts: cabincrewcareers@tui.se and no-reply@tuipeople.com to ensure these are visible in your inbox and not treated as spam.

Cabin Crew Online Assessments

If you’re eligible to proceed with the role of Cabin Crew, you should receive an automatic email with instructions to complete the online assessments. If you haven’t received this, please check your spam folders. After 2 working days, if you’ve still not received a link please contact cabincrewcareers@tui.se.

You’ll be required to complete a Situational Judgement Test and Personality Questionnaire. Details of what to do at each stage of the process will be provided in your invitation email.

If you’re experiencing technical issues with your online assessments, you should firstly review our technical help page by clicking here.
If you’re unable to resolve your issue, then please contact cabincrewcareers@tui.se.

Please contact our Candidate Experience Team at the earliest opportunity by emailing cabincrewcareers@tui.se

If you’re unsuccessful for one of our bases, then we’re not able to accept further applications for other bases during the same recruitment campaign. Unsuccessful applicants must wait until the following year’s campaign to reapply.

Cabin Crew Assessment Centre

On successful completion of our online assessments and after your application has been screened, you’ll be invited to attend a half day assessment centre. Our assessment centres will be held face to face in Stockholm and Gothenburg. Full details on how to prepare will be provided ahead of the assessment centre.

If you’ve successfully completed the online assessment, you’re now one step away from attending a TUI Cabin Crew assessment centre. Your application will now be screened by our Candidate Experience Team to ensure you meet the eligibility criteria for the role.

If your application meets our criteria, you’ll be emailed a link to book yourself onto a TUI Cabin Crew assessment centre. Dates are limited and we would recommend that you book onto the earliest convenient date.

Full details of what to do at the assessment centre will be provided in your invitation email.

Background checks are part of the security screening that employers must conduct for certain positions, such as cabin crew, according to the Swedish Transport Agency’s regulations. The Security Police check if the person appears in various police registers before allowing an employment within the given position. Because of this, a consent form needs to be signed with a wet signing and email it to us before your Assessment Centre, so we’re able to provide the authorities with it when offering an employment.

Please carefully read through the instruction document attached in your confirmation email.

We recommend that you attend the assessment centre in smart dress code.

To be eligible for flying, you need an attestation card for both the EU and the UK. If you haven’t worked as cabin crew before, you’ll receive this card after successfully completing the course. If you’ve previously worked as cabin crew, ensure you have your attestation card. If you’ve lost it, contact your previous employer to obtain a new one.

Cabin Crew Talent Pool

If you’re successful at one of our assessment centres, you’ll be placed into our Cabin Crew Talent Pool. Reaching this stage means your skills and behaviours have matched our selection criteria and you’ve shown real passion for the role of Cabin Crew – you’re now only one step away from joining the TUI Team.

You’ll remain in our Cabin Crew Talent Pool whilst we finalise our airport base requirements; our offers are made in line with business needs which means that some bases and candidates may receive offers before others.

We’ll keep in touch when you reach this stage.

We want to be open, honest and transparent about our offer process. On occasion our base requirements do change, which may result in you not receiving an offer. If you don’t receive an offer for this season, you would be required to reapply when we launch our next Cabin Crew Recruitment Campaign.

You’ll need to pass a Security Clearance with a Reference Check, obtain an EASA Cabin Crew Medical Report and a Drugs & Alcohol Test carried out by an approved Aeromedical Examiner, and any Overseas Criminal Record Check’s (CRC) Certificates that you require. You need to pass all of this in order to begin your Cabin Crew training course.

Applicants that have been overseas for six continuous months or more in the last five years will be required to obtain an Overseas Criminal Record Check (CRC) Certificate from each of the relevant countries. You as a candidate are responsible for ordering and providing us with this within given time.

We will inform you when it is time for security clearance and medical examinations.

You will receive your employment contract when you receive your course start date. It will however not be valid until after approved EASA Cabin Crew Medical Certificate, Secutiry clearance, Drugs & Alcohol test results and satisfactory course results three weeks into training.

Your employment contract will be sent to you digitally to sign at the end of week three of the training course. Employment requires an approved EASA Cabin Crew Medical Certificate, Drugs & Alcohol test results, security clearance, and satisfactory course results.

During the first three weeks of the training course, you will not be paid. You will start being paid approximately after the third week of the training course. However, please note that the training course is paid for by TUI along with any hotels or accommodation that’s required during this period.

An initial aeromedical examination will include an assessment of the applicant cabin crew member’s medical history and a clinical examination of:

– the cardiovascular system

– the respiratory system

– the musculoskeletal system

– ear-nose-throat

– vision

– color vision

If you are over 40, you also required a certificate showing that the ECG result is approved in order to obtain an Airside ID.

We will inform you when a medical exam needs to be booked.

To obtain an Airside ID, you also need to provide us with a negative Drugs & Alcohol test. This will have to be booked seperately from the medical exam.

The alcohol test is done through blood sample and the drugs test through urine sample. The drugs you will be tested for are:

– cannabis

– amphetamine

– ecstasy

– heroin

– morphine

– cocaine

– benzodiazepines

– CDT

We will inform you when a Drugs & Alcohol test needs to be booked.

You’ll need to provide your full five-year referencing timeline and certificates (eg. arbetsgivarintyg) to our third party provider SRI. They will complete your referening checks and security interview to ensure that you’re ready to start with us and obtain an airside ID.

We recommend that you start collecting this information so you have it ready for when we instruct you to send this information to SRI.

When completing your five-year referencing history, it’s essential that your employment start dates, and employment end dates are correct. Further information will be provided during the recruitment process.

Our Cabin Crew training courses are full time and run for approximately 5 weeks. During the course you will learn about health and safety, where there will be both practical and theory elements, along with regular exams that need to be passed to a high standard. There will be early starts, late finishes and you will be required to study in your spare time.

Uniform Guidelines

We encourage our Cabin Crew colleagues to be themselves, as they are at the heart of our brand. We have a gender neutral uniform policy, where we offer flexibility, and encourage a diverse and inclusive culture.

Full details of our TUI Cabin Crew uniform poilcy will be shared during the training course, but if you have any specific questions, please contact cabincrewcareers@tui.se.

Cabin Crew colleagues are welcome to have visible tattoos, however if they are on the neck or face, they will need to be covered. This is also the case if your tattoo could be deemed offensive in any way. In this case, camouflage make-up or plasters can be used.