Before Your Interview
Group of colleagues in TUI uniform celebrating and looking happy in one of our Holiday Destinations

YOUR VIRTUAL INTERVIEW 

Congratulations! We would love to meet you for the final part of the recruitment journey – Your Virtual Interview. 

This virtual interview will give you the chance to meet us in person and to complete your final one-to-one interview with us.  We will also discuss the Terms and Conditions of the role with you.  

If you think you might require additional support or any adjustments to complete this virtual interview, then please contact us at destination.careers@tui.com.

GETTING READY

In the virtual platform, you will find different tiles such as ‘About the Job’.  By clicking on this tile, you will find important information about us as a Company, which will help you to prepare in advance.  It is important that you read, watch, or where possible, download this content.

We also recommend you check the time of your interview carefully. Our system displays all timings as CET – Berlin time, so check beforehand what that time is in your current time zone.

TUI Reiseleiter, Arm in Arm am Strand, winken einem Flugzeug zu, welches über sie hinweg fliegt

ON THE DAY OF THE VIRTUAL INTERVIEW

The “1-2-1 Interview Room” will open 15 minutes before the assessment starts.  

– Make sure to connect in time to check that all of your equipment is working as it should.  

– Make sure you are in a comfortable and undisturbed environment 

– You will have the best experience when you join via a tablet, laptop, or desktop computer with suitable headphones 

– Most of all we want you to have fun and show us who you are.  We are very excited to meet you  

The assessment team will be there to welcome you and to give you some further explanations. 

TUI Contact Center Agent lächelt im Büro seinem Computer zu und trägt ein Headset

USEFUL HINTS AND TIPS 

Below sections outline important information to help you guide through any issues or problems within the virtual assessment.

We would like to ensure that your chosen device is compatible with our virtual platform and that you are able to join the event on your selected date and have a seamless virtual experience.

An image of a contact centre worker typing on their laptop. In the foreground you can see a rucksack with flags of the world sewn on.

YOUR DEVICE

Preferably you should join the assessment via a desktop or tablet, however you are welcome to join the event using a mobile phone.

Always clear down your cache and cookies from your browser to ensure that no other programmes are blocking your microphone or camera. How you clear your cache will be different on every device, please check google for further instructions.

You should ensure that the device you will be using has the following:

  • Microphone – built-in microphone, a USB microphone or inline microphone or headphones
  • Speaker or headphones (it is recommended that you use headsets to increase the sound quality)
  • In-built camera/webcam

To ensure that your device is compatible for the event, we recommend you join the ‘virtual test room’ here to check that your camera, speakers and microphone are working. We will be using the same type of room on the day.

YOUR BROWSER

The following browsers are compatible (desktop and laptop):

  • The latest versions of Chrome and Firefox on Windows 10 and macOS 10.14+
  • Microsoft Edge on Windows 10
  • Chrome browser on Android (Android 8+)

Mobile Devices:

  • If using an Android device, we recommend using the latest version of Google Chrome.
  • If joining via a mobile device, you can join via Safari browser on iOS version 13.1 or later. Chrome on IOS is also supported in iOS 14.5 or later

SYSTEM REQUIREMENTS

  • Optimal browsers: Current or previous version of Microsoft Edge, Google chrome, Mozilla or Firefox
  • Optimal Operating Systems: Windows 10, macOS 10.12+, iPhone 7+, Any mobile device using Android device 8+ with Chrome
  • Unsupported Browsers and Operating systems: We do not support browsers operating systems for which support has been discontinued by the manufacturer (Such as Windows 7)

If you are unsure what your browser or operating device is, please click here to find out.

A contact centre agent is looking at their screen with a headset on. There is a mouse and keyboard on the desk.

INTERNET CONNECTION

It’s important that you access the virtual event with a good/reliable internet connection to ensure that our assessors and candidates can see and hear you throughout the duration of the event. The bandwidth requirements are as follows:

  • Minimum Internet speed: Broadband of 1Mb per second or higher for video-based assessments. This is the equivalent to 3G or higher on your mobile.
  • If you are unsure, check your internet bandwidth using Speedtest.

NEED MORE HELP?

You can find additional information on the types of assessments and technical issues on the SOVA platform here.

Get in touch with our Candidate Experience Team for any non technical related issues via email: destination.careers@tui.com, or by phone:

Office Hours (Monday to Friday 8am – 4pm UK time)

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