Your Device

We recommend joining the assessment using a desktop or tablet, but feel free to use a mobile phone if needed. Make sure to clear your browser’s cache and cookies to prevent any programs from blocking your microphone or camera. How you clear your cache will be different on every device, please check google for further instructions.

Please read the ‘Get Ready Guide’ for instructions and guidance ahead of your Assessment Centre, by clicking here.

To make sure your device is ready for the event, we recommend testing your technology beforehand. This includes checking your camera, speakers, and microphone. You can do this by clicking here to register and test your technology.

You will need the following hardware on the device you will be using:

Microphone – built-in microphone, a USB microphone or inline microphone on headphones 

Speaker or Headphones (It is recommended that you use headsets to increase the sound quality)

In-built camera/webcam 

The following browsers are compatible (desktop and laptop):

The latest versions of Chrome and Firefox on Windows 10 and macOS 10.14+

Microsoft Edge on Windows 10

Chrome browser on Android (Android 8+)

Mobile Devices

If joining via a mobile device, you can join via Safari browser on iOS version 13.1 or later. Chrome on IOS is also supported in iOS 14.5 or later

If using an Android device, we recommend using the latest version of Google Chrome.

System Requirements

Optimal browsers: Current or previous version of Microsoft Edge, Google chrome, Mozilla or Firefox

Optimal Operating Systems: Windows 10, macOS 10.12+, iPhone 7+, Any mobile device using Android device 8+ with Chrome

Unsupported Browsers and Operating systems: We do not support browsers operating systems for which support has been discontinued by the manufacturer (Such as Windows 7)

If you are unsure what your browser or operating device is, please click here to find out. 

Internet Connection

It’s important that you access the virtual event with a good/reliable internet connection to ensure that our assessors and candidates can see and hear you throughout the duration of the event. The bandwidth requirements are as follows:

If you are unsure, check your internet bandwidth using Speedtest.

Minimum Internet speed: Minimum bandwidth is 600kbps (up/down) and recommended is 1.5 Mbps (up/down). 

Troubleshooting

The link below provides some useful guidance and information on ensuring your device is set up correctly for the virtual event. If you experience any technical issues responses to Frequently Asked Questions can be found here.